Updated 5th June 2020
These FAQs will be regularly reviewed and updated but are correct as at the date stated above.
Q: In what circumstances would Westbrook cancel our visit?
The safety of all those on our Westbrook site is our priority. We will cancel a visit if Government advice requires us to do so, or if Urban Saints’ assessment of the situation is that it is not safe to run (this could be for a number of reasons, e.g. if there were not enough staff to run the visit safely, due to coronavirus symptoms or diagnoses).
The decision to cancel a Group visit to Westbrook is made by Urban Saints, after discussions between the Urban Saints Leadership Team and the Westbrook Centre Manager. Whilst the final decision rests with Urban Saints, we will work in close conjunction with Group Leaders and Local Authorities in such a situation.
Following the UK Government advice on 16th March, and subsequent guidance issued, the Westbrook team will be in touch with anyone due to visit before 1st July to discuss appropriate arrangements.
Q: What happens to my Group booking if Urban Saints Westbrook cancel it?
A member of the Urban Saints Westbrook team will call you to discuss the outcome of the cancelled booking.
Q: If we withdraw our Group from attending a visit to Westbrook, will we be due a refund?
In this circumstance, the Group would not be due a refund from Westbrook except within the scope of clause 5 of your booking contract.
If you have an individual child who has to be withdrawn from attending a visit to Westbrook for a coronavirus-related medical reason, and has a note from a doctor to confirm this then this will be added to your uncharged underage as given in section 2 of your booking contract.
Q: Will Westbrook provide advice and information for parents?
We will provide advice and/or information directly to you, the Group Leader, prior to your visit at Westbrook. The information we supply you with should help you to answer parent queries. If parents have any additional questions, please can we ask that you to gather these in and contact Jo Baynham for responses, so you can pass these through to parents.
Q: Who do we contact at Westbrook if we have any questions?