Coronavirus FAQs for Schools


Updated 18th March 2020
These FAQs will be regularly reviewed and updated but are correct as at the date stated above.

Latest update

In response to the Government instruction to close all schools from Friday 20th March, Jo Baynham (Westbrook Centre Manager) will shortly be in touch with all schools holding bookings with us from now until the 1st June 2020.

All other bookings until 1st June 2020 are postponed.

At this time, bookings after 1st June 2020 should go ahead as planned, subject to further guidance.

Q: In what circumstances would Westbrook cancel our visit?

The safety of all those on our Westbrook site is our top priority. We will cancel any visit if Government advice requires us to do so, or if Urban Saints’ assessment of the situation was that it was not safe to run (this could be for a number of reasons, e.g. if there were not enough staff to run the visit safely, due to coronavirus symptoms or diagnoses).

The decision to cancel a School visit to Westbrook would be made by Urban Saints, after discussions between the Urban Saints Leadership Team and the Westbrook Centre Director.  Whilst the final decision rests with Urban Saints, we would work in close conjunction with School leaders and Local Authorities in such a situation.

Q: If the UK Government makes a decision to cancel all school activities including visits, will we be due a refund?

Westbrook will work in close conjunction with School leaders, Local Authorities and national Government to seek a way forward.

Q: What happens to my School booking if Urban Saints Westbrook cancel it?

A member of the Urban Saints Westbrook team will call you to discuss the outcome of the cancelled booking.

Q: If we withdraw our School trip from attending a visit to Westbrook, will we be due a refund?

In this circumstance, the School would not be due a refund from Westbrook except within the scope of clause 5 of your booking contract.

If you have an individual child who has to be withdrawn from attending a visit to Westbrook for a coronavirus-related medical reason, and has a note from a doctor to confirm this, then this will be added to your uncharged underage as given in section 2 of your booking contract.

Q: If a young person or teacher/ leader due to come on a trip shows any of the identified symptoms of coronavirus, what should they do?

In line with government guidelines, all those showing the following symptoms ( should self isolate and therefore not join their group on the trip. It is important that those displaying symptoms of the coronavirus do not visit Westbrook.

Q: What if we have a case/ suspected case of coronavirus during our visit to Westbrook? (or a parent alerts us to someone the child has been in close contact with falling ill)

Should the symptoms start on the site then the young person or leader will need to return home. The parents/ guardian of a young person will be contacted to arrange this. While travel is being arranged, the leader or young person should be placed away from the rest of the School group, with appropriate care and supervision. Advice would be sought, in this instance, on what action to take with the rest of the School group.

Q: What do I do if I don’t have enough Teachers/Leaders to run the visit (due to Teachers/Leaders in self-isolation/ quarantine)?

As mentioned above, the safety of all those on our site is our priority and adequate numbers of teachers/ leaders is a key part of this. In such a situation Urban Saints would work closely with the School leaders to explore all avenues available whilst ensuring safeguarding standards are not compromised.

Q: What if Westbrook has a case of coronavirus before we arrive?

As this is a changing situation we will closely follow government guidance and will advise you as necessary.

Q. What measures will Urban Saints take before and during your visit to Westbrook to minimise the risk of infection?

Additional information will be issued (in line with government advice) about coming to Westbrook. Westbrook has an allocated Coronavirus Officer (Jo Baynham) who is keeping up to date with latest information regarding the coronavirus, in relation to the work of Westbrook. Any recommended hygiene practices (e.g. extra handwashing) will be followed during your visit.  Games and activities will be reviewed to ensure they do not increase the risk of infection. There will be extra signage around the Westbrook site and buildings. The welcome talk given by a member of the Westbrook team on arrival will highlight additional requirements for you and your young people to adhere to during your stay.

Q. Have food safety standards and requirements been increased at Westbrook in light of the coronavirus outbreak?

Westbrook has added new rules and protocols for all those preparing and serving foods at Westbrook. These are designed to minimise the risk of infection whilst you are in residence and will be explained when you arrive on site.

Q. My visit involves different off-site activities, some of which are on sites which concern me – how do we change our programme?

If you have any concerns about off-site activities for your Group, please contact Jo Baynham on 01983 811118 (or on

Q. Are there any restrictions on activities for the Group during the visit to Westbrook?

We would encourage you to consider the games and activities you undertake with your as the spread of coronavirus continues. Clause 10 of your booking contract allows us to cancel activities we consider unsafe. Your activity risk assessments should cover coronavirus transmission, and how it is to be managed.

Q. Will we provide advice and information for parents?

We will provide advice and/or information directly to you, the School leader, prior to your visit at Westbrook. The information we supply you with should help you to answer parent queries. If parents have any additional questions, please can we ask that you to gather these in and contact Jo Baynham for responses, so you can pass these back to parents.

Q. Who do we contact at Westbrook if we have any questions?

For Westbrook related questions, contact Jo Baynham on 01983 811118 (or on