Group Leaders & Teachers

WHat time can we arrive?

Monday - Friday arrival - 1500.
Monday - Friday departure - 0900 (luggage out of rooms) and 1100 (depart site).
Friday arrival (weekend stay) - 1500
Sunday departure - 1500 (depart site)

WHERE DO WE GO WHEN WE ARRIVE?

One of our Duty Managers will be ready and waiting to greet you from the office/conservatory at the front of the building!.

IS THERE A LOCAL SHOP TO GET THE BITS THE YOUNG PEOPLE FORGET (TOOTHPASTE ETC!)

Yes! 

There's a 24 hour Tesco 5 minutes down the road by car or a 30 minute walk, so don't worry too much if one of your young people confesses to forgetting something essential! 

WHAT'S THE CHEAPEST WAY TO GET ACROSS THE WATER?

There are three companies that provide transport across to the Isle of Wight. They all charge different amounts depending on certain factors. These could be the number of people, the type of vehicle being used to carry people, time of day, time of year etc.

Please see our Travel and Booking Process page for company contact details. 

WHAT'S THE PARKING LIKE ON SITE?

**UPDATE** Overflow parking on site has been relocated while building work takes place and is now on the top field next to the archery sheds.
Parking on site is not a problem - we have a gravel car park at the front of the building and a hard standing area next the games room. The site is also easily and regularly accessed by coaches.

CAN WE WALK FROM THE FERRY?

It depends which one!

If you are coming across by hovercraft to Ryde it will take around 45 mins to walk to the centre via a seaside walk. If you are travelling by one of the three car ferries that cross to the Island then it is safer and easier to travel using a vehicle.

Can we self cater?

Unfortunately no.

We have full time catering team on site who will provide you with three meals a day.

Do you cater for special dietary needs?

Yes - our kitchen staff are very used to dealing with a wide variety of diets from vegetarian through to very severe allergies.

**All dietary needs must be declared at least one week before arrival regardless of severity**

Can we choose what time we eat?

We have three main time slots for your meal times to be set within.

  • Breakfast - between 0800 & 0900
  • Lunch - between 1200 & 1330
  • Evening Meal - between 1730 & 1830

For example if you choose to set breakfast for 0845, this will run for around 45 mins or until everyone has eaten. This doesn't mean you only have 15 mins to eat breakfast!!

If a late group arrival is needed it will be accommodated and should be arranged prior to your visit. 

For more example of timetables and meal times please see our Making Life Easier page.    

A young person has a disability, what do i do?

We want everyone to be able to experience a residential at Westbrook, however due to the age of the centre and site it doesn't naturally lend itself to being disability friendly. However we have tried to make this possible by installing a number of facilities to hopefully make this possible.
We have a wheelchair lift in the dinning area for accessibility to the upper tier of seating. There is an access ramp at the back of the building for those who need it. We have a disabled access room on the ground floor which is equipped with a flashing fire sounder for people with a hearing impairment. The beds within this room can also be adjusted to accommodate extra access. Situated next to this room is a disabled access toilet with walk in shower.   

If you have any queries, or need more specific information don't hesitate to get in touch, we are keen to enable you to bring all of your young people with you, whatever their needs! 

CAN I ACCESS THE INTERNET? 

We now have our WiFi system up and running! Ask your Duty Manager for the passwords when you arrive. There are 2 different levels for security. One level is for group leaders, and takes priority over the 2nd level, which is for the young people. This has parental controls set up, so they can't access certain websites. 

WILL I BE ABLE TO PRINT RESOURCES OUT?

We have a black and white photocopier in the staff room which you are welcome to use at any time, however we recommend that you bring all your printed resources with you before hand. 

SOMEONE IN MY GROUP IS ALLERGIC TO NUTS, HOW SAFE IS IT TO BRING THEM? 

We don't have any nuts on site (if you ignore the Duty Managers, that is!), and regularly have people stay who have severe nut allergies. However please let us know, so that we don't leave our snickers lying around!

If your group have any food allergies let us know in advance and we can cater for them (trust us when we say we have probably dealt with it before, so it really is no trouble!). 

CAN WE USE THE WASHING MACHINE? 

In a word, maybe. On the occasion that a travel sick child has thrown up on themselves then yes, we don't want the smell lingering around all week! However the washing machines are in use a lot by housekeeping staff, so they aren't for the everyday clothes! Please talk to the Duty Manager if you wish to use them. 

I need to bring my children with me, do I need to pay for them as well?

That depends on their age! 

If they are under 5 then they can come completely free! If they are 5, 6, or 7 then we offer a 25% discount. If they are 8 or older then they have to pay the full price, as this is the age of the youngest holiday we run here! 

CAN WE USE FIREWORKS ON SITE?  

Unfortunately we have to say no to the use of Fireworks, they disturb the wildlife park next door to us too much. 

You may have noticed that Seaview Wildlife Encounter has now closed, there are still animals located there, and as such the no fireworks rule is still in place. 

CAN WE USE CHINESE LANTERNS?  

The use of Chinese lanterns is banned from the site, and we strongly recommend that they are never used, especially near the coast or woods. They can (and are often) mistaken as a distress flare which involves calling out the coastguard, and you have no control over where they land. They are a leading cause of fires in natural habitats. 

hELP! i'VE JUST GOT HOME TO REALISE i HAVE LEFT BEHIND my...

If you have left something behind we will probably find it when we check the house after your stay. Anything that we do find we keep for 6 weeks before donating it to a local charity shop (unless it is something valuable, in which case we will keep hold of it for a little longer). If you get to us before then we will arrange a suitable delivery or collection to suit you.