Parents & Guardians

CAN WE DROP OFF AND PICK UP OUR CHILD AT THE CENTRE?

Yes - we have plenty of on-site parking.

However, most groups arrange transport all together due to having to include a Solent crossing so unless you are based on the island, this may not be an option. If you are planning to drop off / pick up, make sure you have agreed it in advance with your group's leader.

Does my child need to bring their own bedding and towels?

Yes, we supply a pillow and duvet (and mattress), but they will need to bring a pillow case, bottom sheet, and duvet cover. They will also be expected to have at least 1 shower during their stay, so please have them pack a towel too! 

Where will my child be staying? 

If the group is staying in the main house, your group leader will organise who stays in which dorm room. Each room has between 2 and 8 beds in it (most of them have 6). Most rooms also have a wash basin and mirror.

If the group is camping, the tents are in our dedicated camping zone. However, they will have access to proper toilets and showers in the Laing Room and this will also serve as a weatherproof "meeting and eating" space too.

Do they need to bring spare money?

That depends on the group leader, we have a "Tuck 'n Stuff" shop, as well as a drinks machine, but it's best to ask them!

How easy is it for my child to contact home if they need to?

We understand that going away from home can be stressful for many young people and so we will do everything we can to make them feel at home. If they need to call home, there is a phone that can be used, provided it has been agreed by the group leader.

Please note that mobile phone reception (including 3G signal) is rather intermittent on-site and though the centre does have wifi, it is up to the individual group leaders to decide whether this is given out to the young people in their group.

If you need to contact your child in an emergency, there is an office phone line (01983 811118) which would give you access to the office team (weekday mornings) and the Duty Manager at all other times.

Do you cater for special dietary needs?

Yes - our kitchen staff are very used to dealing with a wide variety of diets from vegetarian through to very severe allergies.

**All dietary needs must be declared at least one week before arrival regardless of severity**

MY CHILD HAS A DISABILITY OR ADDITIONAL NEEDS, CAN YOU CATER FOR THEM?

We want everyone to be able to experience a residential at Westbrook, however due to the age of the centre and site it doesn't naturally lend itself to being disability friendly. However we have tried to make this possible by installing a number of facilities to hopefully make this possible.

We have a wheelchair lift in the dinning area for accessibility to the upper tier of seating. There is an access ramp at the back of the building for those who need it. We have a disabled access room on the ground floor which is equipped with a flashing fire sounder for people with a hearing impairment. The beds within this room can also be adjusted to accommodate extra access. Situated next to this room is a disabled access toilet with walk in shower.   

If you have any queries, or need more specific information don't hesitate to get in touch, we are keen to enable you to bring all of your young people with you, whatever their needs!

MY CHILD IS ALLERGIC TO NUTS, HOW SAFE IS IT TO send THEM?

We don't have any nuts on site (if you ignore the Duty Managers, that is!), and regularly have people stay who have severe nut allergies.

If your child has any food allergies please ensure your group leader lets us know in advance and we can cater for them (trust us when we say we have probably dealt with it before, so it really is no trouble!). 

hELP! My child JUST GOT HOME TO REALISE they HAVE LEFT BEHIND their...

If you have left something behind we will probably find it when we check the house after your stay. Anything that we do find we keep for 6 weeks before donating it to a local charity shop (unless it is something valuable, in which case we will keep hold of it for a little longer). If you get to us before then we will arrange a suitable delivery or collection to suit you.